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	<title>Programme and Project Portfolio Management Blog (PPM) &#187; CRM / Professional Services</title>
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		<title>Seven Deadly Sins of Customer Service</title>
		<link>http://www.project-portfolio-management-blog.com/2006/12/31/seven-deadly-sins-of-customer-service-2/</link>
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		<pubDate>Sun, 31 Dec 2006 10:19:02 +0000</pubDate>
		<dc:creator>Jason</dc:creator>
				<category><![CDATA[CRM / Professional Services]]></category>
		<category><![CDATA[Hints/Tips]]></category>

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		<description><![CDATA[Excellent customer relationship management (CRM) is everything into days business world &#8211; no mater who you are and what project you are working on.The Services Safari blog posting “The Bad Behaviors of Service Professionals” gives us some key pointers on what constitutes bad customer service.For your convenience, we have summarised these sins.
1) Lust &#8211; I’ve [...]]]></description>
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