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	<title>Programme and Project Portfolio Management Blog (PPM) &#187; Hints/Tips</title>
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		<title>Leonardo da Vinci</title>
		<link>http://www.project-portfolio-management-blog.com/2007/02/27/leonardo-da-vinci-2/</link>
		<comments>http://www.project-portfolio-management-blog.com/2007/02/27/leonardo-da-vinci-2/#comments</comments>
		<pubDate>Tue, 27 Feb 2007 09:05:23 +0000</pubDate>
		<dc:creator>Jason</dc:creator>
				<category><![CDATA[Hints/Tips]]></category>

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		<description><![CDATA[While all brilliant innovators are PMs in their own right, they pale in comparison with Leonardo da Vinci. Here’s a summary of an excellent article by GanttHead on what you can learn from the master and how it can benefit you role has a project manager.1. Be curious. Da Vinci was so curious, he wouldn’t [...]]]></description>
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		<title>Seven Deadly Sins of Customer Service</title>
		<link>http://www.project-portfolio-management-blog.com/2006/12/31/seven-deadly-sins-of-customer-service-2/</link>
		<comments>http://www.project-portfolio-management-blog.com/2006/12/31/seven-deadly-sins-of-customer-service-2/#comments</comments>
		<pubDate>Sun, 31 Dec 2006 10:19:02 +0000</pubDate>
		<dc:creator>Jason</dc:creator>
				<category><![CDATA[CRM / Professional Services]]></category>
		<category><![CDATA[Hints/Tips]]></category>

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		<description><![CDATA[Excellent customer relationship management (CRM) is everything into days business world &#8211; no mater who you are and what project you are working on.The Services Safari blog posting “The Bad Behaviors of Service Professionals” gives us some key pointers on what constitutes bad customer service.For your convenience, we have summarised these sins.
1) Lust &#8211; I’ve [...]]]></description>
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		<title>11 Tips To Reduce Project Failure</title>
		<link>http://www.project-portfolio-management-blog.com/2006/12/19/11-tips-to-reduce-project-failure-2/</link>
		<comments>http://www.project-portfolio-management-blog.com/2006/12/19/11-tips-to-reduce-project-failure-2/#comments</comments>
		<pubDate>Tue, 19 Dec 2006 10:14:13 +0000</pubDate>
		<dc:creator>Jason</dc:creator>
				<category><![CDATA[Hints/Tips]]></category>

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		<description><![CDATA[Following on from our last set of articles on why IT project fail I would like to share with you 11 tips from Raven’s Brain on how to reduce them. 
1) Make sure to plan before starting the development or implementation.
2) Pay attention to tasks in the critical path.
3) Set up the necessary processes to [...]]]></description>
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